Returns & Refund Policy

At Decor Planet Supply Ltd, customer satisfaction is important to us. We want you to be happy with your purchase. If you change your mind, receive an incorrect item, or your product arrives damaged or faulty, you may be entitled to return the item in accordance with this policy and your statutory consumer rights.

Returns (34 Days)

We offer a 34-day return period from the date of delivery for eligible products. This means you can request a return within 34 days of receiving your order, including where you have simply changed your mind.

Our 34-day return period is provided in addition to your statutory rights under UK consumer law. For online purchases, consumers generally have a statutory right to cancel within 14 days of receiving the goods, followed by a further 14 days to return them.

Return Conditions

For change-of-mind returns, products should be returned in a condition that allows us to inspect and, where appropriate, resell the item.

• The product should be returned in its original condition where reasonably possible.
• Original packaging, accessories, manuals and other included items should be returned where reasonably possible.
• The product must not have been damaged through misuse or handling beyond what is reasonably necessary to inspect the product.
• Products that have been installed, fitted, modified or used beyond what is reasonably necessary to inspect their nature, characteristics and functionality may be subject to a deduction for any resulting loss in value, where permitted by law.

We will not unfairly refuse a statutory return simply because packaging has been opened or because the product has been reasonably handled for inspection.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective, or you receive an incorrect item, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs showing the product, packaging and damage or fault. This helps us assess the issue and arrange the appropriate resolution as quickly as possible.

Where the problem is our responsibility, we may offer a repair, replacement, price reduction or refund in accordance with your statutory rights and the circumstances of the issue.

How to Request a Return

Before returning an item, please contact Decor Planet Supply Ltd with your order number and details of the return request.

We will provide you with the appropriate return instructions. Please do not send an item to us without first contacting us, as this may delay the processing of your return.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the reasonable cost of returning the product, unless we have agreed otherwise.

If an item is faulty, damaged on arrival, defective, or incorrectly supplied due to an error on our part, we will cover the reasonable return costs where we are responsible for the issue.

Restocking Fees

We do not charge restocking fees.

However, where permitted by law, we may make a reasonable deduction from a refund if the value of the product has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality.

Refunds

Once we receive your returned item, we will inspect it where necessary and process an approved refund within 3 working days.

• Approved refunds are processed within 3 working days.
• Refunds are normally issued to the original payment method used for the purchase.
• Your bank or payment provider may require additional time for the refund to appear in your account.

For eligible statutory cancellations, refunds will include the cost of standard delivery originally paid by the customer. Any additional amount paid for an upgraded or express delivery service will not be refunded beyond the equivalent standard delivery charge.

Refund Processing Time

Our aim is to process approved refunds within 3 working days after the returned goods have been received and the return has been approved. Your payment provider may take additional time to credit the funds to your account.

Exchanges

We currently do not offer direct exchanges.

If you require a different product, please return the original product in accordance with this policy and place a new order.

Products That Cannot Be Returned

Certain products may be excluded from the statutory cancellation right where a legal exemption applies, including certain personalised, bespoke or made-to-order products.

Where a product is subject to a specific return restriction or exemption, this will be communicated before or at the time of purchase.

Your Statutory Rights

Nothing in this Returns & Refund Policy affects or limits your statutory rights under UK consumer protection law, including your rights under the Consumer Rights Act 2015.

If a product is faulty, defective, not as described, or does not meet the requirements of applicable consumer law, you may have additional rights to a repair, replacement, price reduction or refund.

Contact Us

To request a return or discuss a refund, please contact us with your order number and details of your request.

Decor Planet Supply Ltd

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