Shipping & Delivery Information

Last updated: 22 May 2026

At Decor Planet Supply, we aim to make our delivery information clear before customers place an order.

This shipping policy applies to orders placed through our website for delivery or collection in the United Kingdom.

1. Delivery Area

We currently deliver bathroom products within the United Kingdom.

Some products may only be available for collection from our Nottingham store due to their size, weight, or fragile nature.

2. Delivery Information

Delivery arrangements may vary depending on the bathroom product, order size, delivery location, courier availability, and whether the item is in stock.

3. Product Delivery Categories

Our bathroom products may include items such as:

• Bathroom wall panels
• Shower panels
• Bathroom cladding
• Other bathroom accessories and products

The applicable delivery arrangements will be confirmed during the ordering process.

4. Collection-Only Products

Some products may be collection only and are not available for delivery.

Collection-only products must be collected from our store:

5. Click & Collect

Click & Collect is available from our Nottingham store.

Once your order is ready for collection, we will contact you using the contact details provided at checkout.

Please do not travel to collect your order until we have confirmed that it is ready.

6. Dispatch & Delivery Times

We aim to dispatch all orders within 48 business hours.

Delivery times may vary depending on the product, order size, delivery location, courier availability, and whether the item is in stock.

Larger, heavier, or fragile bathroom products may take longer to arrange for delivery.

7. Delivery Access

For large or heavy bathroom products, please make sure there is suitable access for delivery.

Customers are responsible for providing correct delivery information, including:

• Full delivery address
• Postcode
• Phone number
• Any relevant access restrictions

If delivery cannot be completed because incorrect information was provided or suitable access is unavailable, additional delivery charges may apply.

8. Missed or Failed Delivery

If a delivery fails because the customer is unavailable, provides incorrect details, or does not provide suitable access, a redelivery charge may apply.

We will contact you to arrange the next steps.

9. Damaged Items on Delivery

Please inspect your order as soon as possible after delivery.

If a bathroom product arrives damaged, faulty, or incorrect, please contact us as soon as possible and no later than 48 hours after delivery.

Please provide your order number and clear photos of the product, packaging, and any damage.

10. Contact Us

For delivery and collection enquiries, please contact:

Email: in**@****************co.uk
Phone: 07752945601