Terms and Conditions

Last updated: January 2026

Please read these Terms and Conditions carefully before using our website or purchasing products from Decor Planet Supply Ltd.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

1. About Us

This website is operated by:

  • Business Name: Decor Planet Supply Ltd
  • Website: decorplanetsupply.co.uk
  • Email: in**@******************co.uk

Registered Address:
10 Ronald St
Nottingham
NG7 3GY
United Kingdom

Decor Planet Supply Ltd specialises in supplying bathroom products and solutions through our online store.

2. Website Use

You may use our website only for lawful purposes.

You must not:

  • Use our website in a way that may damage or disrupt its operation
  • Attempt to gain unauthorised access to our website or systems
  • Use our website for fraudulent or illegal activities
  • Copy or use website content for commercial purposes without written permission

We reserve the right to restrict access to our website where necessary.

3. Product Information

We make every effort to ensure that all product descriptions, images, measurements, specifications, and prices displayed on our website are accurate.

However:

  • Colours may vary slightly depending on screen settings
  • Images may be for illustration purposes only
  • Manufacturers may update designs or specifications without notice
  • Customers are responsible for checking measurements and suitability before ordering

If you need advice regarding product suitability, please contact us before purchasing.

4. Orders

When you place an order through our website, you are making an offer to purchase the products selected.

A contract is formed when we confirm acceptance of your order or dispatch the products.

We reserve the right to cancel or refuse an order where:

  • A product is unavailable
  • There is an error in pricing or product information
  • Payment cannot be authorised
  • Fraudulent activity is suspected
  • We cannot fulfil the order due to circumstances outside our control

If payment has already been taken and your order is cancelled, a full refund will be issued.

5. Prices and Payment

All prices displayed on our website are in pounds sterling (£).

Payment must be completed at checkout using the available payment methods.

Payments are processed securely through trusted third-party payment providers. Decor Planet Supply Ltd does not store complete payment card details.

6. Delivery

We aim to process and dispatch orders as quickly as possible.

Once dispatched, delivery usually takes between 1–7 working days, depending on the product, delivery location, and courier service used.

We use trusted delivery partners including:

  • Proovia
  • DPD
  • DX Delivery
  • Royal Mail
  • Parcelforce

The courier selected may depend on the size, weight, and delivery requirements of your order.

Delivery times are estimates and are not guaranteed. Delays may occur due to:

  • Courier delays
  • Weather conditions
  • Peak seasonal periods
  • Transport issues
  • Product availability
  • Events outside our reasonable control

Customers are responsible for providing accurate delivery information. We cannot accept responsibility for delays caused by incorrect addresses or unavailable recipients.

Please inspect your delivery when received. If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible with your order number and photographs.

7. Returns and Refunds

Returns and refunds are handled according to our Returns & Refund Policy.

We accept eligible returns within 34 days from the delivery date.

Products must be:

  • Unused
  • In original condition
  • Returned with original packaging where possible
  • Free from damage caused by the customer

If an item arrives damaged, faulty, or incorrect due to an issue that is not the customer’s responsibility, we will provide an appropriate resolution.

Approved refunds are processed within 1–3 working days after inspection.

Nothing in these terms affects your statutory rights under UK consumer protection laws.

8. Faulty or Damaged Products

If you receive a faulty, damaged, or incorrect item, please contact us promptly.

We may request photographs or additional information to investigate the issue.

Where a fault or damage is confirmed, we will provide a suitable solution in accordance with UK consumer law.

9. Cancellation Rights

Consumers purchasing online may have cancellation rights under the Consumer Contracts Regulations 2013.

Certain exceptions may apply, including customised products, made-to-order items, or products that cannot be returned for legal reasons.

10. Intellectual Property

All website content including text, images, logos, graphics, designs, and product information belongs to Decor Planet Supply Ltd or our suppliers.

Content must not be copied, reproduced, modified, or distributed without written permission.

11. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access.

We may update, maintain, or temporarily suspend parts of the website when required.

12. Limitation of Liability

Nothing in these Terms and Conditions limits your legal rights or excludes liability where doing so would be unlawful.

We are not responsible for losses caused by events outside our reasonable control.

13. Privacy and Cookies

Your personal information is processed in accordance with our Privacy Policy.

Our use of cookies and tracking technologies is explained in our Cookie Policy.

14. Changes to These Terms

We may update these Terms and Conditions from time to time.

Updates will be published on this page with a revised date.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Decor Planet Supply Ltd

Email: in**@******************co.uk

Address:
10 Ronald St
Nottingham
NG7 3GY
United Kingdom

Phone: 07719 958770