Privacy Policy

Last updated: January 2026

Decor Planet Supply Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit, browse, or purchase from our website decorplanetsupply.co.uk.

1. Information We Collect

We may collect the following types of personal information:

  • Name and contact details
  • Email address and telephone number
  • Billing and delivery address
  • Order details and purchase history
  • Payment information processed securely by third-party payment providers
  • Customer enquiries and communications
  • IP address, browser type, device information, and website usage data

We do not store complete payment card details. Payments are securely processed by trusted third-party payment providers.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and delivering orders
  • Managing customer accounts and enquiries
  • Providing customer support
  • Improving our website, products, and services
  • Preventing fraud and maintaining website security
  • Meeting legal, accounting, and regulatory requirements
  • Measuring marketing and advertising performance
  • Providing personalised advertising where consent has been provided

3. Legal Basis for Processing Your Information

Under the UK General Data Protection Regulation (UK GDPR), we process personal information using the following lawful bases:

  • Contract: Processing information required to complete orders, payments, and deliveries.
  • Legitimate interests: Managing our business, improving our website, preventing fraud, and protecting our customers.
  • Consent: Processing information for analytics, advertising cookies, remarketing, and marketing activities where permission has been provided.
  • Legal obligation: Meeting legal requirements including accounting and tax obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties where necessary to provide our services, including:

  • Payment providers
  • Delivery and courier companies
  • Website hosting and technical service providers
  • Analytics and advertising providers
  • Professional advisers and legal authorities where required by law

5. Advertising and Analytics

We use analytics and advertising technologies to understand how visitors use our website, measure conversions, and improve our marketing activities.

These services may include:

  • Google Analytics 4
  • Google Ads

Depending on your cookie preferences and consent choices, these services may collect information such as:

  • Device information
  • Browser information
  • IP address
  • Pages visited
  • Website interactions
  • Advertising identifiers

Analytics and advertising technologies are only activated where consent has been provided through our cookie consent system.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide essential website functionality, analyse traffic, measure performance, and support advertising activities.

Advertising cookies may be used for Google Ads conversion tracking and remarketing where you have provided consent.

You can manage or withdraw your cookie preferences at any time through our cookie settings tool or your browser settings.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

8. Data Retention

We keep personal information only for as long as necessary for the purposes it was collected and to meet our legal obligations.

  • Order and accounting records are retained for the period required by UK law.
  • Customer enquiries are retained only for as long as necessary to provide support.
  • Marketing information is retained until consent is withdrawn.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information where applicable
  • Object to certain processing activities
  • Restrict processing of your information
  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.

10. International Data Transfers

Some third-party service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards are used to protect your personal information in accordance with UK GDPR requirements.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the revised update date.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Decor Planet Supply Ltd

Email: in**@******************co.uk

Address:
10 Ronald St
Nottingham
NG7 3GY
United Kingdom

Phone: 07719 958770